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Frequently Asked Questions

What are your office hours?

Monday- Thursday 8:30-5:00, Friday 8:30-12:00. We are closed for lunch 12:30-1:30.

How do I find out if you accept my insurance?

Call our office or check with your insurance carrier.

Do I need a referral to be seen at your office?

Check with your insurance company.

How do I refill my prescriptions?

You can call your pharmacy directly to obtain refills, or you can call the office 883-3454 x207. Please request your refills during office hours; they will not be refilled on nights or weekends.

What if I have to change or cancel my appointment?

Our office policy requires 24 hour notice to cancel or change your appointment. Please call the office during regular office hours to notify us of a cancellation or change in your appointment.

How do I get in touch with the doctor if I have an after-hours emergency?

In case of an emergency, go to the emergency room or call 911. If it can wait until the next morning, you can call when the office opens at 8:30 am.

How do I get my biopsy results?

Biopsy results usually take 2-3 weeks to be completed. Please utilize our Lab Call Reminder through Televox, which can be accessed through this website by clicking on results. If you are unable to use the Televox system, you can get your results by calling 883-3454 x204.

Can the physician’s assistants do the same thing as Dr. Greenfield?

The physician’s assistants have been extensively trained by Dr. Greenfield to diagnose and treat all dermatologic conditions. Dr. Greenfield is always available for consultation if necessary.

How do I care for my biopsy or surgical site?

Gently cleanse the area with soap and water twice daily. Allow it to dry, then apply vaseline ointment and cover with a band-aid. After a few days you can start to leave the band-aid off as long as nothing is irritating the surgical site.

What is a DO? (Doctor of Osteopathic Medicine)

D.O.s are complete physicians. That means they are fully trained and licensed to prescribe medication and to perform surgery. D.O.s and allopathic physicians (M.D.s) are the only two types of complete physicians in the United States. D.O.s practice in all branches of medicine. Many D.O.s practice in small towns where they often care for entire families and whole communities. Click Here for more information.